Refund policy

Order Cancellation Policy

At Horse Gear Canada Ltd., we understand that circumstances can change and you may need to cancel your order before it ships. We aim to make the cancellation process as straightforward as possible. 

To initiate a cancellation, please review our cancellation terms below and submit your request by emailing info@horsegearcanada.com.

 

1. Cancellation Window

• You may cancel your order at any time BEFORE it has been shipped. Once an order has shipped, it can no longer be cancelled and will be subject to our Return and Refund Policy.

2. Processing Fee

• A 3% fee will be deducted from the total amount of your order to cover credit card processing fees incurred at the time of your purchase.

3. Refund Process

• Once your cancellation request is received/approved, we will process your refund, minus the 3% processing fee. The funds will be returned to your original payment method.
• Please contact your financial institution directly with any questions regarding refund-processing times.

 

Return/Refund Policy

Submit your request through our Return Request Page or by emailing info@horsegearcanada.com. Returns and exchanges must be requested within 30 days and approved by Horse Gear Canada. Once approved, we’ll provide an authorization code; returns sent without a code will not be accepted. Returns must be shipped, and the tracking number provided to Horse Gear Canada, within 7 days of authorization. Otherwise, the approval will be cancelled.

To complete your return, please follow the requirements below:

 

1. Condition

• To be eligible for return, the product must be in new, unused condition and include all original packaging. Products that have been used, altered, damaged or returned without their original packaging may not be eligible for a refund.
  

2. Packaging

• Product(s) must meet all return-condition requirements listed above and be securely shipped in their original product packaging.
• Item(s) must be returned with the original packing slip included in the package. If the packing slip is unavailable, please include a note identifying your name and order number.

3. Restocking Fees

• There is a 10% restocking fee on all returns made within 10 days of receipt of the item(s). There is a 15% restocking fee on all returns made within 11-30 days of receipt of the item(s).

*There are no returns or exchanges after 30 days.

4. Shipping / Handling Costs

• Customers are responsible for all return shipping costs. Original shipping and handling charges are non-refundable.
• If an order qualified for free shipping over $250 CAD, the original shipping cost paid by Horse Gear Canada may be deducted from the refund amount.
• Horse Gear Canada is not responsible for products that are lost or damaged during return shipping.

5. Final Sale

• Consumable, Sale/Clearance items are final sale.
• Special-order items and uncommon sizes may not be eligible for return or refund. If we approve a return of a special-order item, a 20% restocking fee will apply.
  

Please contact us before purchasing if you have questions about the return eligibility of a particular product.

 

Damaged/Defective Product:

If you are requesting a refund due to a product quality issue, clear photos showing the issue must be included with your return request email.

Please do not return or dispose of the product unless instructed to do so by Horse Gear Canada. Depending on the circumstances, we may advise that a return is not required or request that the product be returned before a refund is approved.

 

Thank you for reviewing our cancellation and return policies. If you have any questions or require assistance, please contact us before submitting your request—we’re always happy to help.

 

Updated as of October 2, 2026.